Unauthorized Retailers

Unauthorized Resellers Letter (Signed)


NutriSource Brand Pet Foods Mission Statement:  To enhance pet health and well-being through a safe, high quality diet; delivered through a network of authorized, knowledgeable distributors and retailers.


NutriSource Brand Pet Foods Vision Statement:  To create the highest quality super premium pet foods to be sold within a market strategy that emphasizes family ownership and operations.


NutriSource Brand Pet Foods Market Strategy:  To bring products to market with a central strategy of partnering with educated, authorized pet specialty accounts that can deliver on the key aspects of our success formula:

  • Offering complete customer service in support of our 100% satisfaction warranty/guarantee.
  • Offering safe handling, storage and presentation of our products that maintains traceability.
  • Offering appropriate loyalty programs to aid in long term customer retention for the brands.
  • Offering educated, knowledgeable staff members that deliver a value added service by consulting with pet parents to deliver a nutritionally appropriate solution for each pet.
  • To share our success with charities and causes that promote people and pets in need.


NutriSource Brand Pet Foods Warranty/Guarantee:  NutriSource branded products are covered by a 100% satisfaction warranty/guarantee when purchased from an authorized retailer.  To receive warranty/guarantee service a valid receipt or proof of purchase from an authorized retailer is required.  Warranty/guarantee service may be initiated by calling 1-800-525-9155 or writing to KLN Family Brands Company, P.O. Box 190, Perham, MN 56573  Attn:  NutriSource Customer Service or by working with an authorized retailer.