Unauthorized Retailers

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To ensure your pet’s health and proper nutrition NutriSource Pet Foods recommends purchasing products only from an authorized retailer.

NutriSource has no control over the safety, storage, handling or authenticity of products handled by unauthorized retailers. Our 100% satisfaction guarantee and any other form of warranty, express or otherwise become null and void when not purchased through an authorized retailer. Additionally, customer service and access to company sponsored loyalty programs or promotions are not extended to products purchased from unauthorized resellers.

Below is a list of unauthorized retailers of NutriSource products:

  • Amazon
  • Chewy.com
  • eBay
  • Jet.com
  • Kmart
  • Petco
  • Petsmart
  • Sears
  • Walmart

NutriSource Brand Pet Foods Mission Statement: To enhance pet health and well-being through a safe, high quality diet; delivered through a network of authorized, knowledgeable distributors and retailers.

NutriSource Brand Pet Foods Vision Statement: To create the highest quality super premium pet foods to be sold within a market strategy that emphasizes family ownership and operations.

NutriSource Brand Pet Foods Market Strategy: To bring products to market with a central strategy of partnering with educated, authorized pet specialty accounts that can deliver on the key aspects of our success formula:

  • Offering complete customer service in support of our 100% satisfaction warranty/guarantee.
  • Offering safe handling, storage and presentation of our products that maintains traceability.
  • Offering appropriate loyalty programs to aid in long term customer retention for the brands.
  • Offering educated, knowledgeable staff members that deliver a value added service by consulting with pet parents to deliver a nutritionally appropriate solution for each pet.
  • To share our success with charities and causes that promote people and pets in need.

NutriSource Brand Pet Foods Warranty/Guarantee: NutriSource branded products are covered by a 100% satisfaction warranty/guarantee when purchased from an authorized retailer. To receive warranty/guarantee service a valid receipt or proof of purchase from an authorized retailer is required. Warranty/guarantee service may be initiated by calling 1-800-525-9155 or writing to KLN Family Brands Company, P.O. Box 190, Perham, MN 56573 Attn: NutriSource Customer Service or by working with an authorized retailer.